diamontoto Platform Privacy Notice

This page describes what we collect when you use diamontoto and how we keep that data protected. We process your information to run our sportsbook and live casino, handle your payments through DANA, e-wallet, mobile banking and local bank accounts, verify your account, and handle withdrawals and support requests.

Our policy covers all ways you interact with diamontoto—web, mobile app, and in-app chat. We explain what data we hold, who can access it, how long we keep it, and what rights you have over your information.

What we collect and why

We collect your email, phone number, and full name when you create an account with us. We also record your date of birth and government-issued ID for account verification—this is required by law when you first join or request a withdrawal.

When you place bets on Liga 1, Piala AFF, Champions League, or other markets covered on diamontoto, we store your bet history and account balance. Our live casino and slots sections send us play logs so we can settle bets correctly and detect account misuse.

Every payment you make—whether through DANA, bank transfer, or e-wallet—creates a transaction record on our servers. We also log your login times, the devices you use, and your IP address for security purposes. If you contact our support team via chat or email, we keep those conversations to improve our help process.

How long we store your data

Who has access to your data

Our team in Jakarta and Surabaya can view your account information to process withdrawals, handle verification, and respond to support requests. We share transaction data with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking) so they can process deposits and withdrawals on time.

Our anti-fraud partner receives a copy of your login pattern data to flag unusual account activity—for example, multiple login attempts from a new country in one hour. We do not sell or lease your personal information to marketing companies or advertisers.

Cookies and tracking

Our site uses cookies to keep you logged in and to remember your language preference. We also place a session cookie when you load diamontoto so we can link your bets to your account. These cookies expire when you log out or close your browser.

We do not use tracking pixels or third-party analytics that follow you across other websites. Our server logs record your IP address and browser type solely for troubleshooting and fraud detection.

Your rights and our commitments

We encrypt all data in transit using HTTPS. Our database servers sit outside your jurisdiction (hosting in Singapore and Malaysia) but are backed by the same encryption standard. We do not store your password in plain text—we hash it using a one-way algorithm so even our team cannot read it.

You have the right to request a copy of all data we hold on you. You can also ask us to correct errors in your account details or to delete your account entirely. If you ask to delete, we will erase your account records immediately but will retain transaction logs as required by law.

Cookies and data outside Indonesia

Our diamontoto platform is available only where local law permits. If you are outside a supported jurisdiction, you cannot create an account with us. We do not intentionally collect data from users under 18 years old. If we discover a minor has registered, we close the account without delay.

How to contact us

If you have questions about this policy or want to exercise your rights, email our support team at [email protected]We respond within 5 business days. You can also contact us through the in-app help centre in your account settings—our multilingual team handles requests in English, Bahasa Indonesia, and Mandarin.

This policy was last updated in February 2025. We may update it if our data handling practices change. If we make a material change, we will notify you by email before the change takes effect.

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